Frequently asked questions
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What and why
What is Barclays Digital Wings?
Barclays Digital Wings is a free online learning platform designed to help you feel more confident with money and stay safe online. It’s accessible to anyone, anywhere, on any device.
You’ll explore practical, easy‑to‑understand learning on topics such as managing your money confidently and protecting yourself online. Learning is flexible and self‑paced, with simple activities and guidance you can apply straight away in real life.
Who is Digital Wings for?
For those looking to build confidence with money and staying safe online.
You can track your progress by logging in or signing up.
Why should I complete it?
Barclays Digital Wings has been designed to help you improve your financial knowledge and increase your confidence staying safe online, through a range of interactive learning modules.
Getting started with Digital Wings
How can I access Barclays Digital Wings?
You can access Barclays Digital Wings online at https://digital.wings.uk.barclays/ from your device.
Alternatively, you can also access Barclays Digital Wings on any device via a shortcut link directly to your device homepage, and to do this will depend on the type of device and browser you’re using, but here’s two examples:
First, in any browser, navigate and login to https://digital.wings.uk.barclays/
iPhone using Safari browser:Click on the icon at the bottom of your browser window and then click the ‘Add to home screen’ icon. |
Android phone using Google Chrome browser:Click on the icon at the top of your browser window and then click the ‘Add to home screen’ icon. |
Please follow the steps appropriate to your browser if using something different from those specified above.
How can I register?
Once you’ve accessed Barclays Digital Wings by one of the methods above, simply click on the ‘Sign Up’ button, enter the required information and create a new password.
Once you’re registered, when you want to start or continue your learning, simply log in using your email address and password.
If you can’t remember your password or are having problems logging on, please click on the ‘Forgotten password’ option and follow the instructions there.
Password problems
I’ve forgotten my password, what do I do?
If you’ve forgotten your password, please click on the ‘forgotten password’ link that is just under the log in section, and follow the steps. You will then be emailed a link to follow to reset your password. When choosing a password please follow the instructions given in the link.
I didn't get my password reset e-mail?
This is most likely to happen if you have used the wrong email address when requesting a password reset. The email address you input must be the same email address you used when registering.
If you are using the correct email address, then please check the spelling and make sure you do not add any extra spaces to the end. We also suggest you check your ‘Junk’ mail folder and your email security settings, as password reset emails can be blocked by certain spam filters.
Troubleshooting
The videos don’t seem to be working?
All videos may require time to buffer before they can play so please check that you have a strong internet connection.
I want to close my Digital Wings account
If you no longer wish to hold an account on our website. Submit your details using this Account closure form. Once submitted, we'll aim to close your account within 48 hours of submitting this request. This will remove your account details and any completions performed whilst using Digital Wings.
Feedback and complaints
How do I give feedback about Barclays Digital Wings?
To give any feedback about the Barclays Digital Wings at any time, email us directly at DigitalWings@barclays.com
We aim to respond to you within 48 working hours.
What if I want to make a complaint?
We’re sorry you've felt you need to complain about Barclays Digital Wings. Letting us know when you're unhappy gives us the opportunity to put matters right for you and improve our service for everybody. Please email us with as much detail as possible and we’ll do our best to get the problem resolved for you.
Please note if you are unhappy with any other aspects of Barclays products or services in the first instance go to www.barclays.co.uk. To help us resolve your complaint, we’ll need the following:
- A description of your concern
- What you’d like us to do to put things right
- Your name and address
- A daytime phone number and best time to contact you