Terms of service
References to "you" or "your" are references to any person accessing this website ("site").
References to "we", "us" or "our" are references to Barclays Bank UK PLC, a company registered in England with company registered number 09740322, 1 Churchill Place, London E14 5HP.
References to "Barclays Group" are references to us, our parent company and any companies we or our parent company own (totally or partly) at any time.
These terms and conditions cover your access to this website which is owned and operated by us. Please read these terms and conditions carefully, by continuing to use this website and register for its services you are agreeing to comply with them. If you do not wish to agree to them then you should not register to use this site.
We can change these terms and conditions at any time without notice by updating them, and if you continue to access or use this site you agree to accept any such changes.
Information on this site is not advice and it is not an invitation to subscribe to any of our products or services. It is your responsibility to make sure that your access to this site complies with these terms and conditions and also with any laws of the country that you are accessing the site from.
1. Access to this site
1.1 We will try to make sure the site is always available, but at times we may need to temporarily restrict or block your access to it. This can happen without notice. We do not promise that the site, or any part of it, will be available at all times, and you understand and accept this.
1.2 Unless we say so in these terms and conditions, we do not accept responsibility for any loss to you, no matter how it is caused including from the site being unavailable, not working properly or because of any break in the service or loss of access to it at any time.
1.3 We can withdraw and/or amend services or content on the site without letting you know and we do not accept any responsibility for any loss, no matter how it may be caused, from us doing so.
1.5 We do not have to accept your registration, and we may remove or limit your access to the site at any time. We do not need your permission to do this and we do not accept any responsibility for any loss or difficulties caused as a result of us doing this. Your login details are personal to you, you must keep them secret and not let another person use them. If anything happens after someone uses your login details, whether you have agreed to their use or not then (unless it is our fault) you will be responsible for any loss suffered by anyone.
1.6 We try to ensure that all the information included on the site is correct, up to date and complete and we do not have to tell you if we find any information on the site that is incorrect, out of date, or incomplete and nor do we have to correct it. We accept no responsibility for any loss suffered, no matter how it may be caused, as a result of any information on this site that is not correct, up to date or complete.
2. Your use of this site
2.1 You are allowed to use and access the site on a personal basis only - that means you cannot access this site for commercial purposes.
2.2 The entire content on this site is subject to copyright so you may not copy or make business use of the site or any of the content including information, images or data from the site, or anything else belonging to us related to the site, without obtaining our written permission to do so.
2.3 You may download and/or print information from the site for personal use, (i.e. for non-commercial purposes), as long as:
- you do not change any downloaded or printed documents, or any part of them;
- you do not use any graphics from any downloaded or printed documents separately from the text the comes with it;
- you do not remove copyright, trade mark or other intellectual property notices on any downloaded or printed document, or do anything which will cause or risk causing infringement, a weakening of, or damage to our brand, intellectual property or business;
- you do not make available or copy any content, information, images or information from any part of the site or use it in such a way as which causes confusion or risks causing confusion or a link between your activities (or another person or company’s) and us and our activities, including carrying out activities like phishing - phishing means falsely sending emails pretending to be us in order to obtain personal information from people;
- you do not use any content, information, images or data from any part of the site in a way that might or does cause damage to us or our business, brands or activities;
- you do not remove, alter or otherwise change the size or appearance of any content;
- you do not purposely or in any other way state or suggest that we approve of or are related to or responsible for any products or services which are not our own;
- you do not present, share or make available any false or confusing information about us;
- you do not use any information or content in a way that is offensive, threatening, obscene, abusive, discriminatory or defamatory; and
- you do not use this site or any of its content, information, images or data from any part of it, in a way that is related to or for the purposes of hosting, sharing, or promoting malicious software or code, including but not limited to viruses, malicious script, spyware, trojan horses or worms - these are all things that could damage our site or cause us to suffer loss to our business.
2.4 You may not use this site, or any information, the images or data from any part of it for or in connection with any unlawful or criminal purpose, including but not limited to hacking, phishing, or other intrusions or attempted intrusions or unlawful use of information or data.
3. Protecting our intellectual property rights
3.1 Unless otherwise specified, we are the owner or licensee of all intellectual property rights in and relating to the site and its content, including but not limited to copyright and unregistered and registered trade mark rights. All such rights, unless expressly granted, are reserved, and the benefit of any goodwill which arises through your use shall accrue to Barclays.
3.2 The trade marks which we, or a member of the Barclays Group owns include, but are not limited to, BARCLAYS, BARCLAYCARD, the Barclaycard logo and the Eagle logo marks. If you’re unsure as to whether any sign or logo is a trade mark owned or licensed by us or a member of our group, please contact us for clarification at our registered office address set out in clause 11 below.
3.3 Reproduction in any form of any part of the content, information, imagery or data from, or underlying, this site, unless covered in clause 2, is prohibited without our prior written consent.
4. What we will not be responsible for
4.1 Your access and use of the site and the information published on it is at your own risk.
4.2 Nothing published on this site is advice and you should not rely on any information published on this site as being accurate.
4.3 Nothing on this site should be considered as an invitation or offer to you, or recommendation, to buy or sell any investment or engage in any other transaction, or to provide any investment advice or service.
4.4 Except as set out below in clause 4.8, we accept no responsibility for any loss caused to you in any way as a result of your use of this site.
4.5 We accept no liability for changes made to the site or its content by unauthorised third parties who access our site illegally.
4.6 We cannot guarantee that any material used or downloaded from this site will not cause loss or damage to any data or property, such as software or hardware.
4.7 If we choose to delay enforcing any of our legal rights relating to these terms and conditions, or even not enforce all or any part of them in a given circumstance, we may do so at a future date.
4.8 Nothing in these terms and conditions shall be interpreted as us trying to exclude or limit any liability which cannot be excluded or limited by law including liability for death or personal injury resulting from our negligence, fraud or illegally misrepresenting something to you.
5. Links to this Site
5.1 This site is designed to be accessed via its main home page and such other pages as we may determine. If you access other pages on this site directly, for example via search engines or via links provided by third parties, you may not see important information relevant to the page in question, or other announcements or information which may be important to you.
5.2 This site contains links which will direct you to other websites or domains owned and operated by us or the Barclays Group, for example to websites which offer you services. When you use these links and access our other websites or domains you’ll become subject to the terms and conditions and policies which apply to those websites or domains. Those terms, conditions and policies will be available for you to view on those websites or domains, and it is your responsibility to make sure that you understand them and are willing to accept them. We accept no liability, no matter how any loss may be caused, for any failure on your part to view or comply with those terms and conditions and policies.
5.3 From time to time we may provide links to non-Barclays websites or resources not owned or operated by us. We are not responsible for the accuracy or content of these websites or resources, and any links we provide does not mean that we are connected with or approve the related website, resource or the information provided in them. Those websites or resources may have their own terms, conditions and policies, and you should ensure that you understand and are able to comply with them. We accept no liability, no matter how that may be caused, for any failure on your part to view, comply or familiarise with any such terms, conditions and policies.
6. Sharing content from this site on social networks
6.1 Certain pages on this site allow you to share content via your profile on various social networks and other shared-content platforms. When you share content in this manner you also need to comply with the terms and conditions and policies of those third parties. We recommend that you review and familiarise yourself with those terms and conditions, and we do not accept any responsibility for any loss caused, no matter how any loss may be caused, associated with your use of those services, or for your failure to view, comply or familiarise yourself with those terms and conditions and policies.
7. How we use your information
9. Telephone calls
9.1 We may record telephone calls made to us using any telephone numbers provided on this site. We may also record telephone calls made by us in response to any ring-back request you make via this site. For further information on call charges, please read our Call Charges and Information page.
10. Internet communications
10.1 You agree and understand that we monitor all internet communications, including web and email traffic into and out of our websites for the purposes of security, ensuring compliance with these terms and conditions, and detecting fraud and other crimes.
11. Making changes to these terms and conditions
11.1 We may change these terms and conditions at any time without notice to you. You agree that each time you access and/or use this site there may be changes to these terms and conditions, and that you should familiarise yourself with them. If you do not agree with the version of the terms and conditions which exists at the time of your access to or use of this site, you are not permitted to access or use this site, and any pre-existing permitted use or access of this site is revoked.
12. Validity of these terms and conditions
12.1 If any of these terms and conditions are declared to be unlawful, invalid, void or for any reason unenforceable, this will have no effect on the validity and enforceability of the remaining provisions of these terms and conditions. They will be replaced by an enforceable provision which reflects the closest position to that intended by the unlawful, invalid, void or unenforceable provision.
13. Which country’s laws and courts apply?
13.1 These terms and conditions and any other obligations arising out of or in connection with them are governed by English law. Any dispute relating to or arising out of these terms and conditions and any other obligations arising out of or in connection with them shall be subject to the exclusive coverage of the English courts.
Last updated June 2023.